care@kuremara.com.au
1300 000 799
High-Intensity NDIS Supports for Participants with Complex Needs
At Kuremara, we understand that everyone’s journey is unique. That’s why we provide specialised NDIS Complex Care services designed to support participants with higher care needs.
Our caring and experienced team is here to make daily life safer, more comfortable, and more independent. We work alongside participants and their families with genuine compassion and respect, ensuring every individual feels valued and supported.
With dedicated teams across Brisbane, Emerald (Central QLD), Melbourne, and Sydney, Kuremara is proud to bring quality complex care to local communities, helping participants live their best life with confidence.
Many providers say “NO” to complex care – we proudly say “YES”.
Our support workers are trained professionals who have completed the required NDIS Worker Orientation (Module 1) and relevant role-specific Module 2 training, ensuring safe, high-quality support for participants with complex needs.
Trained & competency-assessed staff for high-intensity supports
Evidence-based care plans aligned with your goals
Consistent rosters and clear communication with you and your circle of support
Collaboration with health professionals for seamless care
What is NDIS Complex Care?
Complex Care refers to high-intensity disability supports funded under the NDIS for participants who require skilled, competency-checked workers to perform daily care tasks. These supports go beyond standard personal care and include supports such as complex bowel care, catheter care, enteral feeding, tracheostomy management, seizure management and ventilation support. These supports ensure participants with significant medical needs can live safely at home and in the community, while maintaining choice and control in their daily lives.
It is designed for participants whose health needs carry higher clinical risks and require staff with advanced training and supervision, whether living independently, in SIL, ILO, or transitioning through STA.
Understanding NDIS Complex Care
Complex Care is about more than clinical tasks, it’s about building confidence and independence while ensuring safety at all times.
Who We Support
We provide Complex Care for NDIS participants who need high-intensity daily supports, such as:
Complex bowel care (bowel management, routines, and monitoring)
Enteral feeding (PEG/PEJ) and mealtime support (including dysphagia management plans)
Catheter care and continence support
Tracheostomy support and respiratory care (as per plan and clinical guidance)
Seizure support in line with documented plans
Pressure area care and repositioning schedules
Medication administration (as outlined in your plan and support plan)
Wound care (under direction from health professionals)
Complex psychosocial support
Implementation of behaviour support plan
And we also offer support for many other complex care requirements, tailored to individual needs and delivered in consultation with healthcare professionals.
We follow your clinician’s instructions and your NDIS-approved support plan, always prioritising dignity, consent, and safety.
What Our Complex Care Includes
Comprehensive intake, risk and capability assessments
Personalised support plan co-designed with you (and your nominees)
Staff matched by skill, training and cultural fit
Daily living assistance aligned with high-intensity requirements
Clear escalation pathways & incident response
Coordination with your GP, therapists and allied health (as needed)
Regular plan reviews and outcome tracking
NDIS Complex Care Support in Your Area
We also support individuals in regional and remote areas through flexible options such as outreach, telehealth, and community partnerships.
How It Works
FAQs
Q1: What’s the difference between standard NDIS support and Complex Care?
Standard NDIS support usually covers personal care, domestic assistance, or community access. Complex Care goes further — it’s for participants with high-intensity health or behavioural needs that require specially trained staff, medical procedures, or continuous supervision.
Q2: Does Kuremara provide Complex Care in SIL and STA?
Yes. We provide Complex Care for participants living independently, in Supported Independent Living (SIL), and through Short-Term Accommodation (STA). Our goal is to ensure safe, skilled, and compassionate care in any setting.
Q3: Do you provide overnight or 24/7 supports?
We can tailor rosters, including active nights, if funded in your plan and feasible in your location.
Q4: How do you ensure safety?
Risk assessments, care plans, staff competencies, supervision, and incident/escalation pathways.
Q5: Can you help me prepare for plan reviews?
We can provide progress notes and outcomes to support your review discussions.
Q6: Who can access Complex Care under the NDIS?
Participants with higher clinical risks or complex health needs may be eligible. This includes people who require advanced medical supports, 24/7 supervision, or specialised behaviour support. Eligibility is determined through your NDIS plan and support needs assessment.
Please refer to the NDIS eligibility page for detailed information.
Q7: Does the NDIS cover the cost of Complex Care?
Yes. If Complex Care is considered “reasonable and necessary” for your needs, the NDIS can fund it. This is usually outlined in your NDIS plan under Core Supports (Assistance with Daily Living) or through SIL (Supported Independent Living) funding.
Please refer to the NDIS pricing arrangements to get detailed information about the cost of complex care.
Q8: What qualifications do Complex Care workers need?
Workers must complete the NDIS Worker Orientation Module 1 and additional Module 2 training for high-intensity supports. Depending on participant needs, workers may also require first aid, medication administration, and behaviour support training.
Please refer to “Worker Training Modules” to know the qualifications of complex care supports.
Q9: Are Kuremara staff trained for high-intensity supports?
Absolutely. As a Registered NDIS Provider, all our staff complete the mandatory NDIS Worker Orientation Module 1 and additional Module 2 training for high-intensity supports. This ensures participants receive safe, compliant, and professional care at all times.
Q10: What makes Kuremara different from other NDIS providers?
Many providers say “no” to complex SIL or high-intensity supports. At Kuremara, we proudly say “yes”. Our expertise lies in supporting participants with the highest needs, offering safe homes, skilled staff, and care plans built around dignity, safety, and independence.
Ready to get started?
Call 1300 000 799 or enquire now to book your Complex Care intake.