Privacy Policy

Last updated: 29 September 2026

Kuremara Care Pty Ltd (ABN 82 653 599 761) respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit kuremara.com.au, contact us, enquire about our services, receive support from us, apply to work with us or otherwise interact with Kuremara.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What information we collect

The information we collect depends on your relationship with us. It may include:

• Contact and identity details: your name, phone number, email address, address, date of birth and details of a family member, representative or emergency contact.
• Enquiry and referral details: your location, the support you are seeking, preferred contact arrangements, information you include in a website form or message, and information provided by someone referring you to us.
• Participant and support information: information about your goals, preferences, routines, communication needs, NDIS plan, funding and services, where needed to assess, arrange or deliver support.
• Health and other sensitive information: information about a disability, health condition, care needs, medication, behaviour support, cultural background or other matters relevant to safe and appropriate support.
• Employment and recruitment information: information provided in an application or during onboarding, such as work history, qualifications, references, screening checks and training records.
• Website information: your IP address, device and browser information, pages visited, form activity and information collected through cookies or similar technologies.

We aim to collect only information reasonably needed for our activities. We generally seek consent before collecting sensitive information, including health information, unless the law permits or requires us to collect it without consent.

2. How we collect information

We may collect information directly from you when you complete a form, call, email, speak with our team, apply for a role or receive our services.

Where appropriate, we may also receive information from a person acting on your behalf, a family member or carer, a support coordinator, a health professional, a hospital, another provider, a referee or a relevant government or NDIS body. We take reasonable steps to make you aware of the collection where required.

If you provide information about another person, please make sure you have authority to share it with us.

You may contact us without identifying yourself where this is practical. We will need enough information to respond to some enquiries and to assess or deliver support safely.

3. Why we collect and use information

We collect, hold and use personal information to:

• respond to enquiries and communicate with you;
• assess support needs and discuss suitable services;
• plan, coordinate and deliver disability and health-related supports;
• communicate with people involved in your support, where authorised or otherwise permitted by law;
• manage bookings, service agreements, funding, claims and billing;
• maintain records, respond to feedback and complaints, and manage incidents;
• recruit, onboard and manage workers;
• operate, secure and improve our website and services; and
• meet our legal, regulatory and NDIS-related obligations.

We use health and other sensitive information for purposes connected with assessing and providing support, and for other purposes only where you have consented or the law allows or requires it.

We do not use your health information for direct marketing unless you have agreed to that use. If you choose to receive marketing communications from us, you can opt out by following the instructions in the message or contacting us.

4. Who we may share information with

We may disclose information where it is reasonably needed for the purposes described above, you have authorised the disclosure, or the law permits or requires it. Depending on the circumstances, recipients may include:

• Kuremara staff, support workers and authorised contractors;
• your nominated family members, carers, representatives or support coordinators;
• health professionals, hospitals and other providers involved in your care or transition of support;
• the NDIA, the NDIS Quality and Safeguards Commission, plan managers and other relevant bodies;
• providers of systems we use to operate our services, such as website hosting, secure communications, recordkeeping and business software; and
• regulators, emergency services or law enforcement agencies where disclosure is required or authorised by law.

We limit disclosures to information relevant to the recipient’s role and the reason for sharing it. We do not sell participant information.

5. Overseas access and disclosure

Some authorised administrative support for Kuremara may be provided from India. This may involve access to personal information where it is necessary for that team’s work. Some technology providers may also process or store information outside Australia.

Where Kuremara discloses personal information to an overseas recipient, we take reasonable steps required by Australian privacy law to protect it. If you would like more information about overseas handling relevant to your information, please contact us using the details below.

6. Website forms, cookies and analytics

When you submit a form on our website, we collect the information you enter so we can respond to your enquiry or carry out the purpose described with that form. Please avoid entering detailed health information into a general enquiry form unless it is needed for your request. We may contact you to obtain further information through an appropriate channel.

Our website uses cookies and similar technologies to support its operation and help us understand how visitors use it. It uses Google services, including analytics and reCAPTCHA. These services may collect technical information such as your IP address, browser details and interactions with the website. Other content embedded from third-party websites may collect information under those providers’ own privacy policies.

You can manage cookies through your browser settings. Disabling some cookies may affect how the website works. Please see our Cookies Policy for more information.

7. How we store and protect information

We may hold information in electronic systems and, where needed, in physical records. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include restricting access to people who need the information for their work and applying appropriate security measures to the systems and records we use.

No method of electronic storage or internet transmission is completely risk-free. If we become aware of a data breach, we will assess and respond to it in accordance with applicable law, including notification requirements where they apply.

8. How long we keep information

We keep personal information for as long as it is needed to provide services, manage our relationship with you, resolve matters arising from that relationship and meet applicable recordkeeping obligations. Retention periods vary according to the type of record and the legal requirements that apply to it.

When information is no longer needed and we are not required to retain it, we take reasonable steps to securely destroy or de-identify it.

9. Accessing or correcting your information

You may ask to access the personal information we hold about you or request a correction if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

Please contact us using the details below and tell us what information your request concerns. We may need to confirm your identity before giving access or making a change. We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain why, subject to any legal restrictions.

You may also ask us whether information can be deleted. We will consider the request, although we may need to retain some records to provide services or meet legal obligations.

10. Children and people receiving support through a representative

We may handle information about children or people who receive assistance from a guardian, nominee or other representative. We consider the person’s circumstances, capacity, preferences and any applicable authority when seeking consent or responding to requests about their information. We aim to involve the person in decisions about their information wherever appropriate.

11. Privacy questions and complaints

If you have a question or concern about how we have handled your information, please contact us and describe the issue. We will review your concern and respond within a reasonable period.

If you are dissatisfied with our response, or we have not responded within a reasonable time, generally 30 days, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Contact Kuremara

For privacy questions, access or correction requests, and privacy complaints, contact:

Kuremara Care Pty Ltd
38B Douglas Street
Milton QLD 4064
Email: care@kuremara.com.au
Phone: 1300 000 799
Website: kuremara.com.au/contact-us/

Please mark an email or letter “Privacy enquiry” so it can be directed to the appropriate person.

13. Changes to this policy

We may update this policy when our services, systems or privacy practices change. The latest version will be published on this page with its updated date.