care@kuremara.com.au
1300 000 799
At Kuremara, we value your feedback and are committed to providing the highest quality support services. Your input helps us improve and ensure we meet the needs of our participants.
1. The Importance of Feedback
- Helps us enhance the quality of our services.
- Ensures we maintain high standards in participant care.
- Provides us with opportunities for continuous improvement.
- Empowers participants and their families to have a voice in their care.
2. How to Provide Feedback or Make a Complaint
We encourage you to share any feedback—whether positive or negative—through the following channels:
- Online Form: Contact us
- Email: care@kuremara.com.au
- Phone: 1300 000 799
- In Person: Speak to any Kuremara team member at our offices.
All feedback is handled with confidentiality, and complaints can be submitted anonymously if preferred.
3. Our Process for Managing Feedback and Complaints
- Acknowledgment: We acknowledge all feedback and complaints within [Insert timeframe].
- Review & Investigation: Our team carefully reviews each submission and, if necessary, conducts further investigations.
- Response & Resolution: We provide updates on the progress of your complaint and take appropriate action to resolve the issue.
- Follow-up: If needed, we will follow up to ensure the resolution meets your expectations.
We are committed to handling all feedback and complaints fairly, transparently, and in accordance with NDIS guidelines.
Contact Information
Reach Out to Kuremara
- Phone: 1300 000 799
- Email: care@kuremara.com.au
- Address:
Brisbane- 38B Douglas Street, Milton QLD 4064
Melbourne- Level 2, 1 Southbank Blvd, Southbank VIC 3006
Mackay- Suite 2, 52 Macalister St, Mackay QLD 4740
Emerald- 53 Ruby St, Emerald QLD 4720
Sydney- Level 14, 3 Parramatta Square, Parramatta NSW 2150
Escalating a Complaint to the NDIS Commission
If you feel your complaint has not been resolved to your satisfaction, you can escalate it to the NDIS Commission:
- Phone: 1800 035 544
- Website: www.ndiscommission.gov.au